Home Services
Every call you miss at 6pm is a job
your competitor books by 7.
Emergency service calls don't wait for business hours. We install the systems that answer every call, qualify every lead, and book every job — 24 hours a day, no voicemail, no missed revenue.
The problem
The numbers don't lie.
Home services businesses run on call volume. The math of response time compounds every missed call into compounding lost revenue.
62%
Voicemail abandonment
of after-hours service calls that reach voicemail never call back. The customer has already moved on.
27%
Calls unanswered
More than one in four calls to home services businesses goes unanswered entirely — not voicemail, just gone.
Source: Invoca 2024 Home Services Report
<3%
Leave a voicemail
Of callers who reach voicemail, fewer than 3% leave a message. The rest hang up and call the next company on the list.
Source: Invoca 2024 Home Services Report
What we install
Built for home services businesses.
Every system below is installed, operated, and billed only on measured improvement. Nothing upfront.
24/7 AI Receptionist
No voicemail, no missed calls after hours or during surge events. Every call answered under 2 seconds.
Emergency Escalation
Routes true emergencies to on-call staff immediately. Urgent calls never hit a queue.
Instant Lead Qualification
Screens by location, service type, and homeowner status before the lead ever reaches your team.
Appointment Booking
Calendar fills automatically. No back-and-forth, no manual scheduling, no dropped appointments.
Drip Follow-up Sequences
Keeps warm leads engaged through longer close cycles — solar, roofing, and HVAC replacement all benefit.
The model
You only pay when your numbers improve.
Before any system goes live, we export 60 days of your financial data and lock a cryptographic baseline. Every monthly invoice shows the delta between your current performance and that locked baseline.
No improvement, no invoice. Month-to-month. No long-term contracts.
Illustrative example
What this can look like.
This is a hypothetical scenario — not a real customer. It illustrates how the model typically plays out for a home services business.
HYPOTHETICAL SCENARIO — NOT A REAL CUSTOMER
A 15-truck HVAC company in Phoenix, AZ with one dispatcher and a voicemail problem
A mid-sized HVAC contractor running 15 trucks was fielding roughly 400 inbound calls per month. About 30% of those — 120 calls — came in after 5pm or on weekends. The dispatcher clocked out at 5:30. Everything after that hit voicemail. Of those 120 after-hours calls, they were losing an estimated 74 to drop-off — customers who heard the greeting and moved on to the next HVAC company in the search results.
We installed the AI receptionist to cover the 5pm–8am window and all weekend volume. Emergency escalation was configured to route AC-out-in-summer and furnace-down-in-winter calls directly to the owner's cell via SMS alert and callback queue. Standard new-service requests were qualified, priced by job type, and dropped into the scheduling system automatically. No dispatcher involvement until the job was booked and confirmed.
In this scenario, the company recovers roughly 60 calls per month that previously went to voicemail. At a 40% booking rate and an average job value of $800, that's approximately 24 additional booked jobs and around $19,200 in projected recovered revenue per month. The performance fee applies only to the net profit improvement above the locked baseline — the company pays nothing until the numbers show up in their books.
~60
Calls recovered per month
+24
Additional booked jobs
~$19K
Projected monthly revenue recovered
Questions
Home services, answered.
Do you handle emergency calls, or just standard booking?
How do you measure "performance" for a home services company?
What if my volume is highly seasonal (storm windows, HVAC season)?
What's the commitment term?
Explore more